Política de reembolso

We accept returns of all products purchased online at Canoa excluding the items outlined below.

We offer refunds and online store credits for online purchases. 

Please remember to retain your invoice or proof of purchase when returning your order.

Returns can only be accepted if:

• You request a return within 30 days of receiving your order.
  
• The item is unused and in its original condition.
• The item is in its original packaging and unworn.
• All items, including gift boxes must be protected in secure packaging when you return the item.

We do not accept returns of:

• Sale Items: We do not offer refunds or credit notes on sale items that have been marked down unless the product is faulty, in which case we will provide a full refund (this excludes the 10% welcome code or items purchased using a discount/promo code).
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
• Engraved items: All items that are engraved are not eligible for a return and are final sale.
  
• Gift Cards and Vouchers
• Consumables
  

Please note: All return items will be inspected and quality assurance checked on return and it remains at the discretion of Canoa as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.